A Gem of Her Own: Eco Jewelry Designer Joy Opfer Shares Celebrity & Start-up Tips

Joy Opfer had one of those successful yet not super fulfilling careers as a graphic/web designer for one of the big guys during the dot-com era. Then, a successful trunk show for her passion project propelled her to leave that world behind entirely and join the entrepreneurial ranks through her eponymous jewelry line, Joy O Designs, and Studio 3579, a boutique she ran for several years in San Francisco’s colorful Mission District with fashion label Saffron.

Joy experienced early success with celebrity gifting (Anne Hathaway wore Joy O Designs front row at Erin Fetherston in 2008 and Eva Longoria, and Cameron Diaz are also big fans),  and ongoing media outreach, product placement, social media, e-commerce and wholesale has sustained Joy O for over 3 years.

With a few friends in common, I found myself being scooped up by Joy on a blustery San Francisco day, and honored with a full studio tour and in-depth conversation with a fellow art-obsessed, inspiration board making kindred spirit.

It is readily apparent when Joy glowingly recalls the experience of taking her first few few jewelry-making classes that she has come home to herself through this artistic medium. Her latest collection of designer eco-jewelry, Kyler, is gaelic for “grove of trees,” and mimics the naturally geometry present in our world. Pieces are drawn and then handmade locally using recycled + recyclable materials like stainless steel, 14k gold fill, sterling silver, black zinc, + artisan glass. Identifying and sourcing local, recycled metals was no easy feat, and Joy has even gone a step further, packaging everything in reusable and recyclable recycled paper, and cradle-to-cradle shipping boxes are certified and donating a portion of profits to several different charities.

Her power crystal collection is based on the natural crystal structures in nature, each creation is named for the crystal it represents. Joy gifted me with one of these necklaces and have rarely taken it off these past few weeks – and why would I? Subtle yet still attention-getting, it goes with everything (including the zippered sweatshirt, seen here, that I have been living in) and gets compliment every day. New Favorite Necklace.

Crosby Noricks Kyler Designs(Sorry for the photo booth neck shot, but it’s Sunday morning, I’m blogging in bed, and so no. However, this is proof that I actually did sleep in this necklace!)

Joy began working with Nash Yacoub, founder and managing director of SUCCARRA, a full service agency specializing in public relations, celebrity gifting, and account representation, when both the designer and the publicist were just getting started.  Joy and Nash connected when Nash called her up after seeing some early press, and the two have worked closely together ever since in what Joy calls “creative partnership.”

Medley, Kyler Designs Eco-Friendly Necklace

Kyler Designs Eco-Friendly Necklaces

I emailed Nash to get some additional details on both the agency and partnership, and she shared the following:

“When I started SUCCARRA back in 2007, it was a celebrity outreach business. After working with Joy on this we decided to work together in a PR and Sales capacity and we haven’t looked back since. SUCCARRA has grown to 26 clients but Joy was my second client and I simply adore her. At SUCCARRA we work with emerging designers and guide them through building not only a business but ideally a brand, and Joy has that rare quality of being a designer and business person in one, which is nearly impossible to find. She has the ability to design new collections and stick to deadlines and all the while welcoming any and all feedback. I’m thrilled for how much her business has grown and hope that we had a small part of that, but to be honest she’s done the heavy lifting, she knows what it takes to have longevity and is able to ride the waves. It’s always easy to work with her, she’s a true pleasure and I’m very proud of her.”

Wonderful, no? Here are a few additional nuggets collected while drinking chai in Jo’s home studio.

jo o design kyler eco earrings

Quartz : Amplifier pendant earrings

The Mantra: Save Your Money, Quit Your job, Get Help

Be prepared to go at least six months without an income and recognize that you can’t do everything. Looking back, Joy says she wished she had reached out for help in the areas she wasn’t as strong in, rather than trying to do everything herself – as it would have been more efficient in the long-run and helped create space and time to focus on the jewelry.

Leverage Celebrity Press for Wholesale Appeal

Celebrity credibility builds upon itself – once you have a few celebrity customers, use that information to approach buyers and wholesalers.

When it Comes to Online Marketing, Imitation Equals Low-Budget Testing

Look at large companies that have a similar audience to you, and pay attention to what they do.  As an example, print out a few email newsletters and take a look at where the content is placed, what do the subject lines say? The idea here is that you can reap the benefits of the testing done by the big-guys without paying for it.

In addition to Facebook and Online PR, Make Friends With Polyvore

Don’t miss out on leveraging Polyvore as a PR/Sales channel. Joy creates sets on Polyvore that feature her jewelry and cross posts them to her blog and Facebook page. She recently worked directly with Polyvore as a featured designer and contributed product in gift bags at a recent Polyvore Meet Up.

Favorite Sites for Inspiration

For more of Jo’s favorites, visit the We Heart section of her site.

ModCloth Series: 5 Ways to Co-Create a Kick Ass Website with your Customers

laura paajanen

Laure Paajanen, User Experience Research @ ModCloth

Laura Paajanen has, in my opinion, one of the best jobs in the world. As a User Experience Researcher for ModCloth she basically gets to dress up in ModCloth and talk to awesome ModCloth customers about how to make the awesome ModCloth website even more awesome.  Duuuude.

And ModCloth is lucky to have her. I know this because once upon a time Laura worked with me in the marketing department at an e-commerce jewelry company – helping to name hundreds of seemingly identical CZ rings, fixing my Excel mistakes, teaching me to call everything a monkey (yup, that’s where that comes from), patiently sending me Google screenshots in response to my inane questions and putting up with my tendency to turn every day office goings-on into musical theater. Those were the days. Tear.

After getting the inside scoop from the social media mistresses of ModCloth, I grabbed some couch time with Laura to learn more about how ModCloth tests, updates and innovates on the website.

One of my favorite stories was learning about the new feature that allows customers to save measurements to their account. After realizing that customers were often sharing their measurements in reviews, ie “I‘m 5’6 and usually wear a size 8, but in this dress I went for the size 6” they opted to allow customers to include that information with their reviews, rather than having to type it in each time. When ModCloth made the switch to standard sizing, they also included a ModCloth measuring tape and instructions with each new order, resulting in a significant reduction in customer service calls regarding sizing.

For those of us who don’t have a Laura on staff, she has oh so kindly shared 5 tips for transforming your website from Meh to Mahvelous (that meh’s for you doll!).

Watch your customers buy something from your website

  • Sit down with a few customers and ask them to purchase something from your site.  Make it fun and a bit of an adventure by telling them they are headed to a New Year’s party and will be ordering everything off of your site. Take note of any bugs, difficulty or unexpected questions that arise as your customer is moving through your site. For example, are you missing a particular measurement that would have helped your customer make a purchase? Is your search bar bringing back 0 results for “black dress,” when you have over a dozen different options? As an alternative, try UserTesting.com

Make an impact with descriptions

  • Don’t underestimate the power of product copy. Take the time to create a unique name and description for your products. This is an opportunity for you to show who you are as a brand and as a designer and take your customer on a mental journey than ends with that gorgeous silk blouse being worn to dinner where she runs into the man who held the door open for her at the train station last week…

Make it easy to share to social

  • From email this to a friend features, the Facebook like button to uploading your merchandise to Polyvore, make it easy for customers to share your brand and products with their friends. Customer reviews are also a fantastic way to help your customers help each other, and drive rapport and community among brand loyalists.

Invest in product photography

  • Take multiple photos of product so that your customer can see how it looks by itself and worn on an actual person, not a mannequin. Extra points if you allow customers to upload photos of themselves wearing your LBD. The combination of killer photography, spot-on copy and simple check out really does convert!

Engage in ongoing conversation with your customers

  • Whether it is through Twitter, email or phone provide opportunities for customers to give you feedback about their site experience. Then go a step further and make updates based on that feedback. Make it easy for customers to get in touch by having your contact information easily accessible and respond to ALL inquiries. If you find you can’t keep up with the volume of questions, consider a FAQ, but make sure to personalize the message regardless.

What are some of your favorite websites to shop at and why? What mistakes do designers/retailers often make on their websites that make securing PR coverage difficult?

Just Listed: Fashion PR Internships in NYC

Have a fashion-related job or internship to list? Post with PR Couture!

A few fun opportunities are up on the Job Board!

Fashion Marketing and Sales Interns, EDUN – EDUN is a contemporary fashion brand founded in 2005 by Ali Hewson and Bono, with the mission to raise awareness of the possibilities in Africa and encourage the industry to do business there. Located in Soho, we are a small team of hard-working and positive people that work closely together in all aspects of the company. Internships are for credit only and start in January.

Fashion PR Intern, Evyn Block Communications – Evyn Block Communications is a boutique lifestyle public relations and marketing firm located in Noho.  This internship will offer comprehensive exposure to the PR and Marketing activities for a range of clients in the fashion, beauty, luxury lifestyle, and hospitality industries.